Taking care of the details.
Begin with the part that is wrong.
Tell us the order reference, the game and the component or condition that concerns you. Keep the packaging while we work out a suitable next step. Please obtain the return address from the shop before posting a box back.
Rights stay with the purchase.
Australian consumer guarantees are not reduced by these shop notes. A remedy for a fault may be a repair, replacement or refund, depending on the issue. A major problem with a product gives the consumer a choice of refund or replacement. The ACCC explanation linked below sets out the distinction.
A change of plan is a different question.
For an unwanted game or a request you wish to cancel, contact us while the order is still being considered. Any change-of-mind arrangement will be discussed separately from the remedies available for a faulty or misdescribed product.